All returns are refunded via Feelovely Account Balance only.
If you are unhappy with your purchase or would like to return your items to receive the account balance, please send your item(s) back to our facility in accordance with the following Return Policy:
* Items must be sent back within 10 days of the delivery date.
* Items must be in clear protective packaging and unworn, unwashed, and have original tags attached.
* Items must be free of stains, makeup, deodorant, odor, or wear.
* MASKS, SETS SOLD WITH A MASK, Bodysuits, swimwear, Basic wear, white items, undergarments and clearance items are FINAL SALE AND NON-RETURNABLE.
* Beauty products, cosmetics, shoes, and accessories are FINAL SALE AND NON-RETURNABLE.
*Items purchased using any discount code or during a sale period are FINAL SALE AND NON-RETURNABLE.
* Feelovely reserves the right to refuse or apply a 20% restocking fee for Final Sale or stale items that are returned to our facility and not in accordance with the Return Policy.
* Returns are processed within 5-7 business days after your item(s) are received at our facility.
* Feelovely does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
* Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue account balance. Please email feelovelysammy@gmail.com for assistance.)
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Feelovely Boutique will not issue account balance for your returns. Once your return is fully processed, we will issue you the account balance. Account balance never expire, and can be used right away!
Returned to Sender & Refused Packages
This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued the account balance minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the account balance to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Feelovely Boutique does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
Feelovely reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
* An irregular or excessive returns history indicative of “wardrobing;”
* An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or items returned that are not in compliance with the return policy
* Potential fraudulent or criminal activity.
Similarly, Feelovely reserves the right to refuse service online to any customer , due to similar actions as noted above.
Non-Feelovely items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team handles situations in which a return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward.
ORDER CANCELLATION
Once an order is placed, it cannot be cancelled. Discount codes cannot be manually applied to an order. Please read all descriptions and check your order before submitting.
Shoe Return Policy
At the moment shoes are final sale and unable to be returned. Please contact us for any additional questions or concerns on shoes before purchasing.
Final Sale Items
All items purchased during a sale period or using any discount code are considered Final Sale and cannot be returned the account balance. Bodysuits, swimwear, undergarments, white items, beauty products, cosmetics, shoes, and accessories are also considered Final Sale and non-returnable.
Note: Should you choose to return a Final Sale item, Feelovely reserves the right to refuse or apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
Exchanges
Because we can't ensure our factory will be issued the style/size they desire by the time their returned items come back to our factory, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your account balance is issued.
Damaged Items
Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (feelovelysammy@gmail.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.
Defective, Incorrect, or Missing Items
Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email feelovelysammy@gmail.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution. Please allow 48-72 hours for a response. If you do not receive a response within that timeframe please call or text us at +86-15800045720.
Pack your item(s) securely in the clear original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. Should you choose to return a Final Sale item, Feelovely reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS or official express, as we are not responsible for lost or stolen packages.
Account Balance
Account balance in the form of a Feelovely will be issued for your return item(s) once your package is received and processed at our facility. Please allow up to 5-7 business days for our Returns Department to process your return once delivered.
Stale Returns
Feelovely requires items to be returned within 10 days of the delivery date, as stated in our Returns Policy. Returns received in our facility after 10 days are considered to be “stale” returns.
Alternatively, Feelovely reserves the right to apply a 50% restocking fee for Final Sale or stale items. We will apply a 50% restocking fee to any stale item(s) sent back in resalable condition and in accordance with our Return Policy when processed at our facility.
